Apple West 14th Street

 4.1
(212) 444-3400
New York City, 401 W 14th St, New York, NY 10014

In the cobblestoned transition between Chelsea and the Meatpacking District, Apple West 14th Street at 401 W 14th St stands as one of the brand's most architecturally significant "adaptive reuse" projects. Housed in a 1920s-era industrial warehouse that once served as the Western Beef market, this store eschews the typical glass-box aesthetic for a grit-meets-glamour look that perfectly mirrors the neighborhood’s transformation.


It is New York’s first three-story Apple Store, designed to be a "laboratory of creativity" rather than just a retail floor.


The West 14th Street "Industrial" Distinction


The Spiral Engineering Marvel: The store’s visual centerpiece is a spectacular three-story glass spiral staircase. It was the first of its kind for Apple—a gravity-supported structure featuring a load-bearing glass drum and cantilevered steps that seem to float in the center of the historic brick shell.


The "Stealth" Branding: Unlike the glowing glass cubes of 5th Avenue, this location features almost no external architectural branding. Aside from a low-key, black metal Apple logo hanging from a post (reminiscent of the historic butcher shop signs of the old Gansevoort Market), the building maintains its Arts and Crafts style integrity, complete with restored Hebron brick and steel-framed windows.


A Vertical Experience: Each floor serves a distinct purpose:


1st Floor: The high-ceilinged "town square" for exploring the newest hardware.


2nd Floor: A dedicated zone for software, accessories, and hands-on discovery.


3rd Floor: The "Service Sanctuary," home to a massive 46-foot Genius Bar and a specialized theater area for the "Today at Apple" workshops.




The Gansevoort Canopy: Along the 14th Street side, the original corrugated metal market canopies were replaced with high-tech corrugated glass canopies. This allows natural light to flood the sidewalk and retail entries while paying direct homage to the industrial loading docks that defined the district for a century.


A Creative Hub in the Meatpacking District


Situated at the intersection of 14th Street and 9th Avenue, the store acts as a gateway to the High Line and the Whitney Museum. It is uniquely characterized by its "Pro Lab" history—it was designed specifically to offer in-depth training on pro applications like Final Cut Pro and Logic Pro, catering to the artistic community of lower Manhattan.


The Vibe: It is "High-Tech Heritage." The interior features the warmth of natural wood tables contrasted against the rugged, original brickwork and the hyper-modern transparency of the glass core.


Store.


The best way to buy the products you love.


Mac


iPhone


iPad


Apple Watch


AirPods


AirTag


Apple TV 4K


HomePod


Accessories


Apple Gift Card


How can we help you?


Need help finding what’s right for you? Connect with a Specialist online. Or in a one-on-one session at an Apple Store.


Shop online with a Specialist  Reserve an in-store shopping session 


From setting up your device to recovering your Apple ID to replacing a screen, Genius Support has you covered.


Get support Manage your reservations


Sign language interpretation is available at our stores through an on-demand video service, instantly and at no cost to you. An in-person interpreter can be arranged by advanced request for in-store sessions and events, also at no cost.°


Request an in-person sign language interpreter


Apple Support


iPhone


Mac


iPad


Watch


AirPods


Music


TV

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Reviews about Apple West 14th Street

 3.0
11.02.2026 11:08
Picked up my iPhone 17 Pro Max here about a month ago. Customer service was disappointing—staff seemed distracted and not very attentive during my phone exchange. I was told to wait with little communication.

I left the store only to find out my phone number wasn’t activated and had to go to a T-Mobile store to fix it. Overall, a frustrating experience and not the level of service I expected from Apple.
 4.5
11.02.2026 11:07
I stopped in with a question about how to trade in my iPad. Within 30 seconds I had my answer from a guy who was very knowledgeable and friendly. While I was there, I picked up the new AirPods Pro. That sales process cannot possibly have been any easier or better. I was in and out of the store within three minutes.
 5 
11.02.2026 11:07
Sapphire for President!! I came to the store to fix stuff on my very vintage MacBook, and Sapphire gave me everything I needed!! Fabulous energy, unbelievable amount of knowledge, and just amazing vibes and professionalism to get the job done , which let’s be real computer/technology/etc can be very overwhelming and she got rid of all of that and helped me so much! Give her all the PTO she’s fabulous!!!
 3.0
11.02.2026 11:07
I went to the Apple Store on West 14th Street, NYC, to buy a Mac Studio as a birthday gift, and I planned to pay in cash. I was dealing with a sales associate and a manager, and everything seemed fine, cash and in store pickup were confirmed. After two hours of gift-card workarounds, they suddenly said it had to be shipped. I cancelled and asked for a refund, which took even longer because the payment was split across three gift cards. The final senior manager was unprofessional, dismissive, and even suggested he could ask me to leave for speaking up. My birthday was ruined, I was stressed and shaken, and the whole experience was disorganized and exhausting. On top of everything, the last gift card, which they had to refill, took ages to get back to me. They called me after an hour while I was still recovering from the stress and frustration, asking me to come back to pick it up. It was horrible and added even more to an already terrible experience. After all these things, imagine my mood after trying to buy my Mac Studio. I called my friends and canceled my plans because I was very late and in a very bad mood. Imagine that feeling, just like that. A huge shame on Apple, no, double that, a huge shame on you, Apple. What a disgusting experience. I will never forget this.
 3.0
11.02.2026 11:06
Nice folks and well maintained space, but what's the point of the genius bar customer service if they are not enabled by HQ to actually provide customer service? For certain functions you need an apple product (vs log in from a PC etc) and admin account to manage, but non of their apple devices at the service desk are unlockable at admin level so they cannot help. If you don't have another Apple device if your own, you are out of luck.
 3.0
11.02.2026 11:06
Maybe it makes sense when there's a ton of people, but the first floor (of 3) was very underwhelming. I didn't visit the 2nd, but the 3rd was spacious and full of seats. And, supposedly, appointments don't mean much.
 3.0
17.10.2023 15:44
Two experiences in the same day.
We bought our cellphones here with my husband.
The first person doing customer service was amazing and very kind. He took his time to explain about the product and we even decide to buy more accessories because of him.- unfortunately, we decide to go for our cases to the second floor. We
Came back to first floor but this helpful person was gone.
The second person in the first floor for the purchase of the second cellphone was very rude, sarcastic.His attitude for customer service it was super rude and unpleasant because of that we drop our decision to buy 2 more laptops.
Sometimes we buy things because of the customer service as well.
If wouldn’t be for the second person and his attitude I’ll give 5 starts but I can’t do
It.
 5 
17.10.2023 15:43
I went two weeks ago to Apple store at 14 st in Manhattan, NYC and my phone and iPad was seen by Charles Herard ( not sure if I spelled correctly his last name). He is REALLY GENIUS! He repaired everything so fast and I have old iPad and phone. He was the best worker and Apple store. I went one more time to the same store , two days ago and got different person who could not repair my phone. They told me to come back after one hr and phone will be ready. I came and they said they don’t know why phone is not working even with new battery. I have to go back and I want to see Charles to help me. Nobody else. I know he will know what to do and is also very polite.
 5 
17.10.2023 15:43
Quick and hassle free transaction of receiving the iPhone 15 pro pre order. I recommend the dealership 100%
 3.0
17.10.2023 15:42
I was standing on line and tried to be a gentleman and let a woman go in front of me , and the gentleman bringing the counter left with the woman , a new person arrived at the counter with a new customer and I was completely blown off , as I stated my issue to the manager , she proceeded to speak to the woman behind the counter and accuse me of skipping the line . I am a 28 year old black man , and it was clear as day I was being completely disregarded with the assumption “I skipped the line ” , if you are a black person do not go in here because they are going to assume you are confrontational when irrational situations come about that you didn’t initiate.
 5 
17.10.2023 15:41
Always excellent service here. Apple’s policies and retail sales system, not so much.
 4.0
17.10.2023 15:41
Great stuff but system doesn’t work properly
 3.0
17.10.2023 15:41
Normally Apple service is great. This store was the worst. Spent a fortune on a new & fully specced out @Apple Macbook Pro in Dec 2021. More than USD3K! Despite not having a single drop or scratch, the screen stopped working less than 2y in. Genius Bar at this store was less than helpful trying to sell me a new screen for $1K instead and schooling me on “if you had bought the insurance…” Recession signal!? Or just a poorly managed store!?
 5 
17.10.2023 15:40
Gostei do atendimento,não falo inglês,mesmo assim a atendente se esforçou para me atender bem.


 

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