Apple Georgetown

 3.4
(202) 572-1460
Washington, DC, 1229 Wisconsin Ave NW, Washington, DC 20007

If you find yourself wandering through the historic, cobblestone streets of D.C., you’ll eventually come across the stunning Apple Georgetown at 1229 Wisconsin Ave NW. This location is a masterclass in architectural preservation, housed in a building that has seen many lives—from a 19th-century diner to a high-end clothing store. Since its grand opening in 2010, which followed a legendary nearly two-year design approval process to ensure it matched the neighborhood's federal-style aesthetic, it has stood as a bridge between the district’s rich history and the future of technology.


Inside, the store feels like a sun-drenched sanctuary. The design features a massive glass roof that allows natural light to flood the two-story space, highlighting the signature maple-wood tables and clean, limestone walls. In 2026, it remains the ultimate destination for the Georgetown University community and the city's tech-savvy professionals. Whether you are picking up the strikingly light iPhone 17e or testing out the latest Apple Intelligence features on a MacBook Neo, the atmosphere is sophisticated yet welcoming, offering a much-needed calm away from the busy Wisconsin Avenue crowds.


What truly makes this store a neighborhood pillar is its role as a creative engine. The second floor acts as a digital town square, where the "Today at Apple" program brings local residents together for free sessions. You might drop in for a "Spotlight: Apple Intelligence" workshop to see how AI is changing the way we work, or find a group of local kids in a "Coding Lab" building their first interactive apps. In 2026, it is also the premier spot in the District for personal Apple Vision Pro demos, allowing you to experience the cutting edge of spatial computing right in the heart of one of the city's oldest districts.


Visiting Apple Georgetown is a seamless part of a classic D.C. afternoon. You can drop your device at the Genius Bar for some expert help and then walk down to the waterfront or grab a cupcake at a nearby bakery while you wait. The store’s staff is known for a blend of high-level technical expertise and the kind of personal, neighborly service that makes you feel like more than just a customer. It is a world-class retail space that proves the most advanced technology is at its best when it respects its surroundings and serves its community.


The best way to buy the products you love.


Mac


iPhone


iPad


Apple Watch


AirPods


AirTag


Apple TV 4K


HomePod


Accessories


Apple Gift Card


How can we help you?


Need help finding what’s right for you? Connect with a Specialist online. Or in a one-on-one session at an Apple Store.


Shop online with a Specialist  Reserve an in-store shopping session 


From setting up your device to recovering your Apple ID to replacing a screen, Genius Support has you covered.


Get support Manage your reservations


Sign language interpretation is available at our stores through an on-demand video service, instantly and at no cost to you. An in-person interpreter can be arranged by advanced request for in-store sessions and events, also at no cost.°


Request an in-person sign language interpreter


Apple Support


iPhone


Mac


iPad


Watch


AirPods


Music


TV

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Reviews about Apple Georgetown

 3.0
07.03.2026 15:26
I had an extremely unprofessional and dismissive experience with Nick at approximately 1:00 PM on 1/6.

When the associate who assisted me with purchasing a new phone brought me to the table, he clearly explained to Nick that I simply needed to set up my new Spanish phone number. Nick responded, “Okay, she can do that herself,” and immediately disengaged.

From that point forward, Nick did not check on me once, despite sitting directly at the same table. I was left entirely unattended during a time-sensitive setup process. After a prolonged period of my phone displaying “Estimating…,” I had to initiate the interaction myself to ask a basic question about how long this process typically takes.

Nick’s response was condescending and dismissive, speaking to me as if I were incapable of understanding basic information. I explained that I had an important call at 1:30 PM and that while I understood the iCloud upload could not be bypassed once started, I needed clarity on timing. His response was, “Just wait, lady. You cannot bypass it.”

This language and tone were inappropriate, patronizing, and unprofessional. At no point did Nick attempt to explain the situation respectfully, manage expectations, or provide even minimal customer support. His behavior conveyed irritation at being asked for help and a complete lack of customer care.
 5 
07.03.2026 15:26
i have no problem with waiting, but i do have a problem with byron’s customer service. after i spoke to him another young lady approached me when she left she returned to him and he made a gesture as if something smelled funny. i was so distraught i couldn’t focus . after losing my sister yesterday i didn’t expect to get made fun of in an apple store. i’m very observant and i wish i never stepped foot in there.
 3.0
07.03.2026 15:26
Terrible experience with apple. I bought a brand new but defective AirPods. They sent repair facilities 3 times but they couldn’t tell me what the problem is. Last time they send the device back to me but i did not receive it. I was told that its been delivered but I never received it. Its an apartment with 300 units and the device was delivered to loby not my self. I told apple rep that i can report to the police and give the incident number. I was told to go find the device on my own. Apple is trillions dollars of company but they are acting like a thief.
 3.0
05.01.2024 18:38
Went store to seek help to get a fix for our daughter's Mac Air computer as the space bar was not working. The genius bar employee, chastise our daughter for not updating her computer regularly. Then gave us a quote of $500 to send the computer out for repair, without trying anything in store to fix laptop. We left the store. Took the lap top to a Mac repaid store and for $99 we now have a working lap top with a new keyboard.
 5 
05.01.2024 18:38
I unfortunately do not remember the name of the guy that helped me, but he was 10/10. Their team was patient overall, but one gentleman in particular was kind and patient and stuck with me for hours figuring out what was going on with my laptop, even after the store was technically closed and many of the other employees left to go meet up. After he solved my issue, he then let me stay for a little to charge my laptop. His help saved me not only a lot of money, but from running into serious issues at work from not being able to use my laptop for several days.

I hope the team at this Georgetown Mac store knows who this guy is and does something nice for him!!
 5 
17.10.2023 19:40
those peoples are amazing . One of the best customer service
 3.0
17.10.2023 19:39
Been going to this store for years, and the quality of service has dropped so significantly. Genius Bar acts like they are being inconvenienced when dealing with customers, wasting peoples time while having personal conversations, and frankly making no effort to resolve issues. Two separate issues over the past year and have had the same experience. They used to be helpful, accommodating, and all around a pleasant experience. Not anymore, expect curt responses, lack of attention, unwillingness to resolve. Thumbs down!
 3.0
17.10.2023 19:39
I came in since my phone screen stopped working even though I could hear notifications and feel vibrations. In addition, my Face ID stopped working at the same time. When I returned to pick up my phone, they addressed the screen issue, however did not tell me until after that the Face ID feature was not fixed and would be an extra fee. The whole experience felt like I was being price gauged, and had I known it would cost so much going in, I just would've bought a new phone. Also a weird coincidence that my warranty ended two months before this issue having never experienced an issue when my warranty was active. I understand that Apple products are expensive, but being expected to pay almost $400 as a student for a seemingly standard fix is ridiculous.
 3.0
17.10.2023 19:39
The worst service I have experienced in any worldwide Apple Store.

All staff members were busy and juggling us amongst each other for a simple AirPods try out with quite unbothered attitude.

When expressing genuine customer complaint about previously purchased iPhone cases and their poor quality, the response we got from one of the staff members was “well, I am not making them, am I?!” - how is this professional and considerate towards your loyal customers?
 3.0
17.10.2023 19:39
Very bad experience. The associates very reluctant and not taking care of customers. Of course there are great ones as well who respect customers but this was my experience with two of associates there. I asked for a case for my iPhone, while standing there those two didn’t mention anything about working on my request. A kind associate wanted to help me since I was confused, then those two told me that they already ordered the case. Again, when the case arrived and I wanted to change the color they very unprofessionally reacted with face gesture and referred me to the colors on the wall to try them on my phone!
 3.0
17.10.2023 19:38
I bought two care+ plans for two phones. The lady in the store assigned two plans to the same one phone and forgot the other phone. I didn't do much else on that trip, only actions were: pick up two new phones and buy 2 plans. Yet giving plenty of time. She did it very wrong and it is still not resolved now.
 3.0
17.10.2023 19:38
I bought two care+ plans for two phones. The lady in the store assigned two plans to the same one phone and forgot the other phone. I didn't do much else on that trip, only actions were: pick up two new phones and buy 2 plans. Yet giving plenty of time. She did it very wrong and it is still not resolved now.
 4.0
17.10.2023 19:37
الحجز شغال ل iPhone 15 الاسعار مرتفعه..فيه كل ما يتعلق بشركه ابل
 3.0
17.10.2023 19:37
For a tech company outlet, poor security features on payment fraud. Someone used my credit card at this outlet and made multiple transaction within a span of 20 mins totalling >$10k using contactless card taps and no one at the store suspected. This has happened with 2 other people I know who’s stolen cards were used at this outlet. Store management wasn’t particularly helpful.
 5 
17.10.2023 19:37
I made an appointment for the Genius Bar and was seen immediately upon arrival. The specialist I worked with (Gunner) was super friendly and efficient, and he had a resolution for my problem within a few minutes.
 5 
17.10.2023 19:37
Good store. Not great for picking up due to lack of parking.


 

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