Apple Anchorage 5th Avenue Mall

 3.6
(907) 257-1900
Anchorage, 320 W 5th Ave, Anchorage, AK 99501

If you’re downtown and your phone decides to quit on you, or you’re just looking to see the latest tech in person, the Apple Store at 5th Avenue Mall is pretty much the go-to spot for everyone in Anchorage. Located right at 320 W 5th Ave, it’s super convenient since it's right in the middle of all the shopping. It’s got that classic, clean Apple look with big open tables where you can actually play around with the iPads and iPhones before you decide to buy anything, which is way better than just looking at pictures online.


What really makes this location a lifesaver is the Genius Bar. If you’ve got a cracked screen or your Mac is acting up, the techs here are great about explaining what’s wrong without making it sound like a foreign language. Just a heads up from a local—make sure you book an appointment ahead of time on the app, because the walk-in wait can get a little crazy, especially on the weekends. They also do these free Today at Apple sessions where you can learn how to take better photos or even how to code, which is a pretty cool way to spend an hour if you're already at the mall.


Another big benefit of shopping here is the Trade-In program. You can bring in your old dusty devices and they’ll give you instant credit toward something new, which definitely helps take the sting out of the price tag. Plus, if you’re a business owner or a student, they have a dedicated team to help you find the right setup for work or school. The staff is always patient and doesn't push you to buy the most expensive thing if you don't need it, which we really appreciate around here.


The store follows the mall's general vibe but has its own specific rhythm. They are open Monday through Saturday from 10:00 AM to 7:00 PM, and they are currently closed on Sundays for some special scheduling, so plan your trip accordingly. Whether you need a quick repair, a new pair of AirPods, or just want to see the new Apple Vision Pro in person, it’s a friendly, high-energy spot that’s definitely the tech hub of the city.

Please log in or register to leave a review.

Reviews about Apple Anchorage 5th Avenue Mall

 4.0
04.04.2026 11:55
You ever talk to an Apple employee in customer service who acts like their the head of a Fortune 500 company? 5 people standing around like CEO'S at a Christmas party and nobody working! Took over an hour for a basic pick up transaction. Was enough to make me switch to Android (lol)... OK not that bad but definitely a mid level experience.
 5 
04.04.2026 11:55
All of the techs are so friendly and helpful, I always have a good experience here and rarely go anywhere else for Apple products.
 3.0
04.04.2026 11:54
1 star is a generous rating for this Apple Store. Quoted me $100 over the phone for a repair, when I get in person it shoots to $260, and then the person helping me tells me they don’t have the parts to even fix my phone (why did you let me schedule an appointment to get it fixed?) and THEN they tell me after diagnosis I’d just have to buy a new iPhone…. Went down the street and replaced my iPhone battery for the original price at $100 and it’s been working perfect ever since
 3.0
04.04.2026 11:54
Terrible customer service. They don’t care how much you spend on Apple products or what your needs are. You get 20 minutes with a rep then it’s off with!!! Best of luck I feel like we are all stuck with the brand.
 3.0
04.04.2026 11:54
Wish I could leave zero stars. I tried calling the store number only to be on hold for 10 minutes. Then the person answering was probably in India. She says you are not able to call the store yourself. Then I'm on hold for another 5 minutes while she calls the store. The answer to my question is that the store in Anchorage is not allowed to tell me whether or not they have a battery that they can replace on my iPhone 16 pro. They can only tell me that when I come into the store myself. Seriously, so do I now have to go to the store and then they tell me "Oh we are sorry we have to order a new battery? I just had knee surgery, and that is the reason I called in the first place, to make sure my trip is not in vain. This is beyond belief. I have always thought Apple is superior, not anymore
 4.0
19.05.2023 13:17
not so good


 

Recently added businesses
Deborah C. Siman, MD, FACOG

Miami, 7000 SW 62nd Ave suite 200, Miami, FL 33143

+13056629320

First Class OBGYN: Laviniu Anghel MD

Miami, 1951 SW 172nd Ave # 212, Miramar, FL 33027

+19545074494

ObGyn Advanced Care - Remberto Santos, MD

Miami, 12550 Biscayne Blvd Ph 906, North Miami, FL 33181

+13059317960

Dr. Nidia Iglesias, MD

Miami, 10990 Biscayne Blvd #19, Miami Shores, FL 33161

+13058913710