Norton Audubon Hospital

Louisville, One Audubon Plaza Dr, Louisville, KY 40217

Norton Audubon Hospital is a 432-bed acute care hospital specializing in cardiac, cancer, surgical, pulmonary, neurology, orthopedic, vascular, emergency and diagnostic care. Norton Audubon is home to one of the largest and most comprehensive heart care programs in the Louisville region, having performed the world’s second artificial heart transplant in 1984 and, since that time, been recognized by the American College of Cardiology as a national leader in advances in chest pain and heart attack treatment. It also holds the region’s highest accreditation as a Chest Pain Center.

Norton Audubon provides full inpatient and outpatient medical and surgical services and special programs focused on joint care, critical care, geriatric services, sleep disorders, pain management, wound healing, vascular access and music therapy.

Registration First floor

Emergency Department/Chest Pain Center
24 hours a day, 7 days a week

Main admitting/patient registration
Monday through Friday •  5:30 a.m. to 9 p.m.
Saturday • 7 a.m. to noon

Second floor

Monday through Friday • 5:30 a.m. to 2 p.m.

West Entrance First floor

Norton Heart and Vascular Center
Monday through Friday • 5:30 a.m. to 2 p.m.

Lower Level 1

Day surgery
Monday through Friday • 5:30 a.m. to 4:30 p.m.
Saturday • 7 a.m. to noon

Internet Access

Free Wi-Fi service is available.


The Norton Audubon Hospital cafeteria is located on Lower Level 2.


Monday through Friday
6 a.m. to 10:15 a.m. and 10:45 a.m. to 7:30 p.m.

Weekends and holidays
7 a.m. to 10:15 a.m., 10:45 a.m. to 3:45 p.m. and 4:30 p.m. to 7 p.m.

Vending Machines

Vending machines are available throughout the hospital, including in the cafeteria and adjacent to the Emergency Department waiting room.


As a reminder, we offer FREE valet service from 7 a.m. to 5 p.m., Monday – Friday (except holidays), for patients and their guests visiting Norton Audubon Hospital.

After-hours key pick up can be picked up from the security desk in the Emergency Department.


Careers at Norton Healthcare

Get Healthy

About Norton Healthcare

Norton Healthcare Foundation

Quality Report

Refer a Patient




For the media

Healthcare professionals

Employee resources


TOP important and interesting reviews from patients

Shout out to the surgery staff along with the 4 west staff! They have gone above and beyond for us. They provided hourly updates on the surgery day along with constant care on the floor. One of the managers of the nursing staff on 4 even introduced herself asking if the staff has been meeting all our needs to the nurse's aide who offered to sit with my mom while I went to grab lunch. Highly recommend. Thank you

The reviews of the unbelievably long waits, apathy, and uncoordinated 'care' have also happened to us multiple times and had put us off ever returning there again.

However, I ended up by ambulance in their ER with a cardiac issue this past week. At first, the doctor was being snarky and making assumptions. I point blank asked her if I was just marked for extermination or what, because maybe I should end it all and save us both a lot of time. At that point she stopped being rude and everything changed very swiftly.

I was admitted and then transferred to the 5th floor, where I also received excellent care; shout out to Katie and Antoinette and everyone else on the unit, the best nurses ever, APRN Melanie and Dr. Daniel Rothschild, the awesome cardiologist team with such patience, and Dr. Davis who finally seemed to believe I was struggling to breathe and helped put everything together in the end. I have a new group of doctors, a plan and I'm finally able to get out of the U of L 'system.' It took me over two years to get anyone to understand what was happening. Thank you, looking forward to FINALLY getting well at Norton Audubon.

I hope my care continues to receive 5 stars - I really need quality care. We all do. I will say, as a chef and a diabetic/cardiac patient, however, that their nutrition services are a disaster. There is not proper regard for sugars, carbs, and sodium-laden items being included on trays that have no business having them. If I had my way, I'd change the world of hospital food to be be fresh and of superior quality, as well as make sense for patients' nutritional needs and restrictions, but that's me. If anyone wants a truly BAD Hospital French Toast Recipe, I'm pretty sure I can nail the one from there - especially if you have equipment like an Asphalt Steamroller and a too hot oven, hit me up. LOL

I’ve been in and out of this hospital four times since Christmas.

The last time was from 2/28/23 - 3/9/23. I was very well cared for. I had one of the best nurses possible. Her name is Trina Postell. She took very good care of me as if I was one of her family members. Thank you Trina from the bottom of my heart.

Please log in or register to leave a review.

Reviews about Norton Audubon Hospital

12.11.2023 20:41
My fella is still currently a patient, he has been here in the ICU for 4 days now. As a patient, he is being very well cared for! Everyone in ICU and third floor have been extremely helpful, kind and knowledgeable!
As for being a "visitor"... my #1 issue has been with the parking. I see that one of the lot is closed so that makes the rest of the parking very limited for us. Yes, there is a parking structure, that's a very long walk for an older or handicap person. Again, yes, there is a shuttle service but, the three times I have parked there, I have not seen the shuttle service one time. As far as the parking lot underneath the ICU, employees should NOT BE ALLOWED TO PARK THERE, nor should there be valet parking spots there. Make your parking attendance make that long haul to the parking structure.
#2 issue is with food choices and prices of limited choices. Come on, you can do better in the food department, and I think you know that. As far as the coffee that you have to offer, I think I would rather drink water out of the dirty Ohio River!
At a later time, I will update this review about the rest of the time we are here.
12.11.2023 20:41
Been here 5 hours and they just move you from seat to seat. Baptist is a way better health care provider. Would give 0 Stars if it would let me.
12.11.2023 20:41
Worst customer service ever. People talk down to you and don't care about your health problems. Thought getting treated this way was a one off but today was the icing on the cake. Woman at the desk quite literally sent me into a full on panic attack. I'll never return here again. I've instructed my wife if I have a heart attack or stroke to take me to any other Healthcare facility in Louisville. A Dentist office would suffice over Audubon. If you couldn't tell I do not recommend.
12.11.2023 20:40
If I could give negative stars I would. Disgusting place. Unprofessional , rude and a complete joke. Treated my husband like an animal. Violated his HIPAA rights. I have never witnessed anything like it. From the moment we walked into the ER until he was discharged. Disgraceful.
12.11.2023 20:40
An employee here by name “maddison” went viral on social media for breaking HIPPA law releasing and openly discussing patients information. She spoke on death of patients as well as showing pictures of them, even mocked a suicide patient and more. This is ridiculous. Immediate action needs be taken. Maybe even her credentials be stripped from her title.
12.11.2023 20:40
Well my family member went there to the ER with a serious isssue and sat for 4 hours with being seen. They could not sit with the issue they were having and they have serious physical issues that prevent long term sittng (failed spinal surgery. This is completely unexceptable. They are nearly 75 years old.
12.11.2023 20:40
I aged 30 years in that waiting room. You'd be better off lifting heroin off the street and digging your own grave. At least you get done within the night.
12.11.2023 20:40
The entire hospital and the small doctor offices, have bed bugs. Literally walked in and there was bed bugs on the walls.
12.11.2023 20:39
The worst experience of my life in the three years I have been in this great country. I went with my mother-in-law with her blood pressure at 200 with 100. They checked her, took her blood and sent us to the waiting room at 9 pm and my mother-in-law had 240 with 136 palpitations and no medication, not even the doctor or doctor does not show up, I have never had such a bad experience in a hospital here.
12.11.2023 20:39
My nurse Andrea was so kind and her advocacy for me was amazing. I broke my leg and ankle yesterday and everyone in the ER was very kind and helped ease my anxiety. No ER is perfect and you’re gonna have to wait because hospitals are short staffed. I really appreciate the level of care I was given by every single person that worked with me from the EMT to the nurse, the physicians assistant, the xray techs, the person doing my splint, reception, everyone was just very kind and that makes a difference big time.

4 stars for sending my prescription to the wrong pharmacy.
12.11.2023 20:38
They saved my life. Prompt attention, compassionate care, rapid diagnosis. The ER, CT surgery team, neurology, ICU are all world class at what they do. From the bottom of my heart, thank you.
12.11.2023 20:38
This place is unpleasant, and I eagerly anticipate relocating my husband from here. I would have rated it 0 stars. They employ non-certified technicians to connect patients to machines when it should be the nurses' responsibility. The staff is impolite, and they often treat you as if you're ignorant. A simple "good morning" would be a nice gesture. Their employees need better training. I believe taking him to DaVita would be a wiser choice.
12.11.2023 20:38
Wher therr few months ago horrible horrible service im still in pain I had a colenaupghy,By a doc with last name brown and my body hasn't felt the same im in serve pain and nobody can seem to tell me why..Try goin to another doc he was a serve joke jerk and really shouldn't be a doctor im black women and none of theses doctors cared for my health....I had no choice to cum today at 2pm 10/31/23 I don't know ow what wrong with me but the doctor was nice I guess he tryin but we really need people to become doctors to help theses doctors care more
12.11.2023 20:38
Hopefully the parking garage construction gets completed soon. Parking is a bit of a nightmare. It would be great if the valet parked vehicles could be parked on a different level so the closer parking spots could be utilized by those that can’t easily walk as far.


Recently added businesses
Broadway Dental Co.

Chicago, 5155 N Broadway, Chicago, IL 60640


Brite Dental PC

Chicago, 2759 W 55th St, Chicago, IL 60632


Fresh Dental

Chicago, 3030 N Broadway Ste 400, Chicago, IL 60657


High Point Dentistry

Chicago, 1350 E Chicago St #4, Elgin, IL 60120