Bon Secours St. Mary's Hospital

Richmond, 5801 Bremo Rd, Richmond, VA 23226

Since 1966, St. Mary's Hospital has served Central Virginia, providing compassionate health care of the highest quality. St. Mary’s Hospital was the first community hospital in Richmond to achieve Magnet® Recognition by the American Nurses Credentialing Center for nursing excellence in 2008.

St. Mary’s was named a Top 50 Cardiovascular Hospital in the nation by Thomson Reuters and was recognized by HealthGrades for being ranked among the Top 5% in the nation for emergency medicine, critical care, stroke, gastrointestinal care, and prostatectomy. 

St. Mary’s is accredited by The Joint Commission for having centers of excellence in heart failure, heart attack, hip and knee joint replacement and primary stroke center. It’s also a center of excellence for surgical weight loss surgery and breast imaging. 

Furthermore, St. Mary’s is designated as a Comprehensive Cancer Center by the American College of Surgeons. St. Mary’s is pleased of all of its honors and awards.
In Richmond, we are probably best known for our birthing center, repeatedly voted the “Best Place in Richmond to Have a Baby” (Style Magazine). We provide exceptional care for newborns and infants, including a state-of-the-art Neonatal Intensive Care Unit (NICU) staffed with onsite neonatologists 24 hours a day.

St. Mary's also provides exceptional care to children. Its comprehensive pediatric services include a dedicated pediatric emergency department, an inpatient pediatric unit with onsite Pediatric Hospitalists 24-hours a day, a pediatric intensive care unit (PICU) with onsite Pediatric Intensivists 24-hours a day, as well as a variety of pediatric subspecialty services. St. Mary's diverse, highly trained and dedicated staff of pediatric professionals delivers pediatric care in a wide range of specialties including allergy and immunology, cardiology, ENT, general surgery, neurology, pulmonology, endocrinology, orthopedics and urology.
St. Mary's also has a fully staffed Cleft and Craniofacial Team to provide all aspects of care to children with cleft lip or palate as well as complex congenital skull abnormalities.
St. Mary’s is a proud member of The National Association of Children's Hospitals and Related Institutions (NACHRI).
Cancer questions?  Call (804) 353-HOPE to talk to our specialists.

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TOP important and interesting reviews from patients

I'm going to talk about my experience. When I got to the emergency room, there was a girl who took care of me very kindly. About 5 minutes passed when they called me and I was treated by a very friendly doctor. Even though I didn't speak Spanish, they were very diligent in communicating with a translator. The nurse who gave me the electrocardiogram was very kind and treated me kindly. He always tried to tell me to relax. Then I was greeted by another nurse for a kind of Tomography and this lady was the nicest thing I have ever seen in my life. In general terms, I have been very well attended 

Just had minor surgery that turned into a 4 day hospital stay. The Doctors, the nurses, the aids, and others who helped with keeping my room clean and doing other tests were all professional and very nice to me. Trust me, when you are feeling so sick, and just tired of it all, having people be nice to you in their efforts to make you better means alot. Thank you St. Mary's Hospital!

We had an amazing experience in the PICU! ALL of the nurses were incredible! Dr. Hong and Dr. Samtani were especially kind and thorough. My daughter was in the PICU for 11 days due to a serious infection. They gave her a sweet card before she was discharged with their love and hope for her to get well soon! The specialists that came in to see her were also outstanding! Very pleased with the St. Mary's PICU!

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Reviews about Bon Secours St. Mary's Hospital

13.12.2023 19:08
They released my Mom when she was actively having a heart attack (presenting w/neck pain - common for women). Didn’t even check her heart! We were back in ER 12 hours later and she had a stent put in!!! Go to Doctors Hospital on Forest!!
13.12.2023 19:08
After going back in fourth with another ER location, I finally came to st Mary’s, and boy am I glad I did. After months of struggling with GI issues and drs not listening to me they found out the issue was my gallbladder within a few hours and immediately had me down for surgery. My entire ER team was a dream and surgery went so smoothly. Thank you so much st Mary’s
24.11.2023 15:44
ER nurse Hayley discharged my dementia mother home via paid Ambulance service twice . Both times family was not notified nor was anyone home to receive my Mom. The first time we let it go as an oversight. This time I politely let the ER manager, Tammy know what had happened so that it would not happen to another family. Later in the day my Mom had to return to the ER for the same issue she was originally seen for. I have access to my Mom’s chart via ‘my chart’and was completely shocked to read some of the most ugly, unprofessional, slanderous and completely false notes I’ve ever seen in a patients chart. All written by Hayley RN and a case worker named Eiren. Hopefully, they will be disciplined but beware what goes on behind the scenes at St. Mary’s .
As an RN myself, I’ve gone through the proper channels to notify St. Mary’s Admin of their ER nursing staff completely unprofessional behavior. Behavior that could have ( should have )any Nursing license reviewed. Unfortunately, no “ proper channels exist at St. Mary’s hospital to review such matters. Had St. Mary’s been willing to discuss this matter with myself and my family and had they not allowed a young rogue/unprofessional nurse to severely mishandle a situation, I would not be escalating this situation to other Agencies.
24.11.2023 15:43
Charlie (or Charles) in the Cafe gets a 100% customer service from me! Polite, cordial, attentive,and can cook. Watched him prepare a sandwich. He did it like an artist! That's my review! Charlie, you rock!
24.11.2023 15:43
i tried having a regular decent conversation in the Holy Grounds shop and couldnt hear myself think because of a overly loud guy named wayne i think i saw on his badge. he was just sitting there talking so loud to the girls working there, it was terrible. Tried it again the next day and he was in there again making the same loud noise. Wont try it again, till he leaves. smh
24.11.2023 15:43
Waiting two hours in the ED for a room. Nurse Wendy Seay was rude and not helpful. Why choose nursing if you don't care about patients, Wendy? Do you know what it's like to worry about a loved one and want to see them get help?
24.11.2023 15:43
There is no sign in the hallway for the women's imaging center. When you walk into the building you need to find someone that works there and ask them where it is for directions.
24.11.2023 15:43
The services from Doctor and Nurse are good but the Nutrition service is bad. sometimes the patient got the lunch/dinner with empty bowl. some time they did not even brought the dinner for the patient. we managed to get the food from outside though. sometimes they brought the food even we mentioned we dont eat some kind of meat. Had bad experience overall.


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